Questionnaire for Voice Bot 3.0 Setting Once you have filled in the questionnaire a Helpdesk specialist will contact you to reconfirm the desired settings. Then we will customize your voice bot. BIT Master Customer’s ID Your E-mail: Customization Template Detailed scenarioShort scenario Short scenario means a minimum dialogue, minimum retries, and minimum customer’s information requests. Unidentified drop-off addresses are permitted. Take no notice of the first phrase. Next Last step Basic Settings 1. Time zone +2 Kaliningrad+3 Moscow+4 Samara+5 Yekaterinburg+6 Omsk+7 Krasnoyarsk+8 Irkutsk+9 Yakutsk+10 Vladivostok+11 Sakhalin+12 Kamchatka 2. Currency RubleTengeEuroUS dollar 3. Mail voice? MaleFemale 4. Ask city YesNo 5. Use a stop word to switch to an operator YesNo 6. Stop words. The following words will enable to switch to an operator 7. Ask drop-off address YesNo 8. Say fare YesNo 9. Error correct retries Back Next First step Last step Callsbot V2 Configurations 10. Greeting. For example: "Taxi service Pyaterochka, Hello!" 11. Try to identify everything in the first phrase? YesNo 12. Immediately switch to an operator in case of poor statistics YesNo 13. Switch on “office” background sounds for a caller The robot will use "external sound" to simulate keystrokes in the background. YesNo Back Next First step Last step Addresses 14. Permit TM unidentified pick-up address YesNo 15. Permit TM unidentified drop-off address YesNo Order status ID for orders with unidentified address (0 or blank, if not necessary) 16. Confirm address immediately after identification YesNo 17. Say city in order information YesNo 18. Write the first phrase in a comment YesNo Back Next First step Last step Asking about City 19. Phrase to ask about a pick-up city. Example: What city are you in? 20. Phrase to ask about a drop-off city. Example: What city do you want to go to? 21. Phrase to repeat a pick-up city. Example: Could you repeat a pick-up city 22. Phrase to repeat a drop-off city. Example: Could you repeat a drop-off city Back Next First step Last step Questions about Pick-Up/Drop-Off Address 23. Question to ask about a pick-up address. Example: What is your address? 24. Question to ask about a drop-off address. Example: Could you clearly say your address without going into details? 25. Question to repeat a pick-up address. Example: What is your pick-up address? 26. Question to repeat a drop-off address. Example: Could you clearly say your drop-off address without going into details? 27. Beginning of a question to confirm address. Example: Let’s check. 28. Phrase to ask to confirm address. Example: Your address 29. Whether or not to ask to repeat a doorway if not stated by custome YesNo 30. Question to ask about a doorway number at a pick-up address. Example: Could you say a doorway number 31. Question to repeat a doorway number at a pick-up address. Example: Could you repeat a doorway number 32. Doorway number retries 33. Switch to an operator failing to find out a doorway number YesNo 34. Switch to an operator if several identical addresses are found YesNo Back Next First step Last step Order Confirmation 35. Whether or not to confirm order YesNo 36. Could any phrase confirm an order and addresses, except for a negative one or a request for an operator YesNo 37. Phrase to confirm order – before a pick-up address. Example: your address 38. Phrase to confirm order. Example: say “yes” to confirm your order or “no” to cancel 39. Order confirmation retries (if not affirmative or negative response) 40. Question to repeat order confirmation. Example: could you confirm; shall I register your order? 41. Phrase after successful order generation. Example: your order has been generated. Please, wait for your cab. 42. Phrase to connect to an operator, if so desired by customer. Example: we are connecting you to an operator. 43. Phrase to connect to an operator in case of errors in creating order. Example: please, wait a minute. 44. Whether or not to say confirmed order attributes YesNo 45. Phrase before the list of confirmed order attributes. Example: please, check taxi fare with a driver. 46. A phrase about calculating by taximeter, for example, "the cost will be calculated by taximeter". 47. Phrase to inform about order cost. Example: provisional amount. 48. City by default. Example: Izhevsk. 49. Search options TM searchYandex searchGoogle search2GIS search First step Back Next Last step
